ProvidentHost Support

 

lightning-fast support

We provide you with extraordinary support. 24 hours a day, 7 days a week, and 365 days a year. You will get a response in one (1) hour, guarantee. We have the goal to become one of the premier hosting companies serving the internet all around the world, especially business people. With this goal in mind we realize that customer / technical support is a major priority for our clients. We offer the same unparalleled technical support no matter what your plan. You can contact support at any time day or night, every day of the year via email at below. Please read our F.A.Q first before submitting your request.

We currently do not offer phone support as we feel it would be impossible to offer the quality services we do at our price points. However, our customers generally agree they'd rather send an email and have their solution a little longer than wait on hold for hours just to talk to somebody on the phone who doesn't even understand their problem! We have some of the happiest customers in the industry, mainly due to our very high quality support team!

 

30 Days money back guarantee

ProvidentHost together with our data center, SupremeServer & LiquidNet Ltd, a UK company, offer a 30-day money back guarantee.

This means that if you are not satisfied with our hosting service, you can email billing@duoservers.com with the transaction information or submitting a ticket from your web hosting control panel stating so, and receive a full refund for your hosting plan within 30 days after you purchased the account.

However, all domain registrations and domain transfers are final, do not include any money-back guarantee and will be subject to a $9.95 USD/year per domain registration/transfer fee.
There are two ways for this fee to be deducted:
1. A partial refund to be paid, i.e. the total transaction minus the $9.95 USD domain fee.
2. You will be required to make a deposit of $9.95 USD for the domain fee before receiving the refund for the hosting account.

All the bonuses that you have had, are free for you to keep even though you exercise your refund.

 

contact us

Submit your questions at contact page. We normally reply an answer around 24 hours. We will return to you as fast as possible.

FOR CURRENT CUSTOMER, use the ticket support inside your web hosting control panel. This way you will get the fastest response. In most cases you only need to wait maximum 1 (one) hour to get a response. If you use the contact form you will have to wait at least 24 hours.

To help us answer your questions faster, please submit the email with clear information on the subject line. This is the list of our most requested topics...

• Bonuses: Questions about our bonuses.
• Features: Questions about our features.
• Sales: Questions about sales, billing, or order.
• Support: Other questions